Terms of Service

01Agreement to these terms#

These Terms govern your use of Property Alpha Agent (the “Service”), operated by Property Alpha (“we”, “us”). By creating an account or using the Service, you agree to these Terms for yourself and for the business you represent (your “workspace”). If you do not agree, do not use the Service. Our Privacy Policy explains how we handle information.

02The Service#

The Service is a property management assistant. Its AI assistant, Leo, helps your team list rentals, answer prospects, schedule showings, keep residents informed and organize the work around them, using the information and connected accounts your workspace provides. We may add, change or remove features as the Service develops.

03Accounts and access#

• You must be at least 18 and able to enter into a binding contract.
• Access is by invitation or approved waitlist request. Your role and permissions are set by your workspace.
• You sign in with a one-time code sent to your email. Keep access to that inbox secure; you are responsible for activity in your account.
• Tell us at once at support@propertyalpha.ai if you think someone else has accessed your account.

Workspace owners and admins control who is on their team and what each person may do, and are responsible for the people they invite.

04Acceptable use#

You agree not to use the Service to:

• Break any law or anyone else’s rights.
• Discriminate against anyone, including in violation of fair housing laws.
• Send spam, or contact people who have not agreed to hear from you or have asked you to stop.
• Upload content that is false, misleading, harmful or that you do not have the right to use.
• Access accounts, platforms or data you are not authorized to use, or scrape other services.
• Probe, disrupt or reverse-engineer the Service, or get around its security or usage limits, without our written permission.

05Connected services#

You can connect Google, TenantCloud, Twilio, Facebook and other services. When you do, you let the Service act for you within the permissions you grant, and you remain bound by those services’ own terms. We are not responsible for how third-party services work or for their availability.

You can disconnect a service at any time in Settings → Integrations. The Facebook features work through a browser extension that uses your own signed-in Facebook session; you are responsible for complying with Meta’s terms when you use it.

06Leo and AI-generated content#

Leo uses AI models to write messages, listings, summaries and plans. AI output can be wrong or incomplete. You are responsible for reviewing what Leo produces and for any message or listing sent under your workspace’s automatic-reply settings.

Leo does not make screening, approval or pricing decisions. Those decisions, and the facts you give Leo to share, remain yours.

07Your responsibilities as a housing provider#

Your workspace is the housing provider. You control every listing, price, availability statement, screening decision and accommodation response, and you are responsible for keeping property information accurate and for complying with the Fair Housing Act and all other federal, state and local housing, privacy and consumer laws. The Service is a tool; it does not provide legal, tax, brokerage or fair-housing advice.

08Email and text messaging#

Before you add contacts or send email or text messages through the Service, you must have documented permission to contact each recipient on that channel, and you must honor opt-out and do-not-contact requests. Do not use purchased or scraped lists.

Creating an account or providing an optional phone number does not enroll you in text messages. People who opt in receive the transactional messages described when they opted in, such as inquiry replies and showing updates. Consent is not a condition of purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages.

09Your content and data#

You keep all rights to the content and data your workspace puts into the Service. You give us permission to host, process and transmit it only as needed to provide and support the Service for you, as described in our Privacy Policy. You confirm you have the rights and permissions needed to share that content with us.

10Our intellectual property#

The Service, including its software, design, logos and the Property Alpha name, belongs to Property Alpha and is protected by law. These Terms give you a limited, non-transferable right to use the Service for your workspace’s business while your account is active. If you send us feedback, we may use it without any obligation to you.

11Fees#

If your workspace has a paid plan, the fees and billing terms are the ones agreed with your workspace. Fees are not refundable except where the law requires or where we agree otherwise in writing.

12Availability and changes#

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may perform maintenance, and we give notice of planned maintenance when we reasonably can.

13Suspension and termination#

You may stop using the Service at any time and ask us to close your account by writing to support@propertyalpha.ai. We may suspend or end access if you break these Terms, create risk for others or the Service, or if the law requires it. When an account closes, we handle its data as described in our Privacy Policy.

14Disclaimers#

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and any warranty that AI output will be accurate.

15Limitation of liability#

To the fullest extent the law allows, Property Alpha is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim about the Service is limited to the amount your workspace paid us in the twelve months before the claim.

16Indemnity#

You agree to defend and hold Property Alpha harmless from claims that arise from your content, your messages, your leasing decisions or your breach of these Terms or of the law.

17Changes to these terms#

We may update these Terms. The date at the top shows the latest version. We tell workspace owners about significant changes in the Service at least 14 days before they take effect. Using the Service after that means you accept the updated Terms.

18Contact us#

Questions about these Terms: support@propertyalpha.ai.