Privacy Policy

01Who we are#

Property Alpha Agent (the “Service”) is a leasing and property management assistant operated by Property Alpha at agent.propertyalpha.ai. This policy explains what information we collect, why we collect it, who processes it for us, how long we keep it and the choices you have.

We act for the property businesses that use the Service (each a “workspace”). For information about prospects, residents and other contacts, the workspace decides why and how that information is used, and we process it on the workspace’s instructions.

02Information we collect#

Account information

When you accept an invite or create an account, we store your email, name, the role your invite assigns and, if you add them, your phone number and mailing address. When you join the waitlist we store the details you enter, plus your IP address and browser type to prevent abuse.

Workspace information

The Service stores the information your workspace manages with it: properties, units, listings, photos and files, tasks, team members and their roles, and the notes and settings you save.

Prospect, resident and contact information

Workspaces add or sync information about prospects and rental leads, and about residents, such as names, email addresses, phone numbers, messages, property interests, showing times and where an inquiry came from. It can arrive from the workspace, from the person directly, or from TenantCloud, email, SMS, or another connected channel such as Facebook.

Messages and conversations

We store the email, SMS and chat messages the Service sends or receives for your workspace, including your conversations with Leo, so the history stays available to your team.

Usage and device information

We record how the Service is used, such as pages viewed, buttons clicked and performance timing, and keep an activity record of the actions taken in each workspace.

03How we use information#

We use information only to run and improve the Service for you and your workspace:

• Sign you in, secure your account and keep your workspace separate from others.
• Let Leo do the work you ask for: answer inquiries, schedule showings, publish listings and keep residents informed.
• Send the emails and texts your workspace sends through the Service.
• Keep an activity record your team can review.
• Find and fix problems, and understand which features help.

We do not sell personal information, we do not use it for advertising, and we do not use it to train AI models.

04How Leo, our AI assistant, uses data#

Leo is powered by large language models. To answer a request, the Service sends the relevant part of the conversation and the workspace information needed for that task to the model provider, and returns the answer to you.

• Leo runs on OpenAI models. We send each request with OpenAI’s response storage turned off.
• Leo can also run on an open model hosted for us on RunPod, a GPU hosting provider.
• Leo uses Jev, a decision model from TypeSafe.ai, to make quick decisions along the way, such as which step comes next. This makes the whole process much faster. Jev receives only the short text needed for each decision.

Your workspace decides what Leo may do. When Leo is missing a fact, it asks your team instead of guessing, and the actions it takes are recorded.

05Google user data#

When you connect a Google account, Google shows you the permissions the Service asks for. If you approve, we receive tokens that let the Service act for you within those permissions:

• Sign-in: your name, email address and profile picture (openid, email, profile).
• Gmail: read inquiries, send replies and label leasing threads (gmail.modify).
• Calendar: check your availability and create, move or cancel showings (calendar.events, calendar.freebusy).
• Drive, Docs, Sheets and Slides: read the files you choose and create documents, listings and reports when you ask (drive, documents, spreadsheets, presentations).
• Meet: create meeting links for virtual tours (meetings.space.created).
• Forms: create forms and read their responses (forms.body, forms.responses.readonly).

Property Alpha Agent’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features you use, we do not sell it or use it for advertising, and people at Property Alpha read it only with your permission, for security, or when the law requires it.

06Text messages (SMS)#

Giving us a phone number does not sign you up for text messages. If you or a contact opt in, we send only the transactional messages that were requested, such as replies to inquiries, showing confirmations and account notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

We do not sell or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. We share them only with the providers that deliver the messages.

07Service providers#

We use the following companies to run the Service. Each receives only the information it needs for its task.

08Cookies and similar technologies#

• Essential cookies keep you signed in and protect your session.
• Analytics: PostHog uses a cookie and local storage to measure how the Service is used and to record masked session replays. Text and form inputs are masked in these recordings.
• Preferences: your browser stores settings such as your theme, your chosen view and unsent drafts.

We do not use advertising cookies.

09Security#

All traffic uses TLS encryption. Connection tokens and credentials for Google, OpenAI, Twilio, TenantCloud and other providers are encrypted in our database with AES-256-GCM. Each workspace’s data is kept separate, and access to production systems is limited to authorized staff.

10How long we keep information#

We keep information for as long as your workspace uses the Service, because your team relies on its history. When you disconnect Google, we revoke the connection with Google at once and the Service stops using it. Temporary uploads are removed automatically once they expire. To delete an account or a workspace, or to have a stored connection record removed, write to support@propertyalpha.ai and we will delete the data unless the law requires us to keep it.

11Your choices and rights#

• Disconnect Google, Facebook, Twilio or TenantCloud at any time in Settings → Integrations.
• You can also remove Property Alpha’s access in your Google account settings.
• Ask us for a copy of your data, or ask us to correct or delete it.
• Opt out of text messages by replying STOP.

Depending on where you live, you may have more rights under local law. Prospects and residents should contact the property business that holds their information; we will help that business respond.

12Children#

The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect their data.

13Changes to this policy#

When we change this policy, we update the date at the top. If a change is significant, we tell workspace owners in the Service before it takes effect.

14Contact us#

Questions, requests or a suspected security issue: support@propertyalpha.ai.